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Frequently Asked Questions
What is your shipping Policy?
Production Time is as follows (shipping time is for 48 Contiguous United States):
| Order Type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
|---|---|---|---|---|
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days | 2-3 Bus. Days | 1-2 Bus. Days |
Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
SHIPPING PRICES for prints are calculated based on your cart weight. The following chart shows examples for sample substrates, framing & sizes.
These prices are for the 48 Contiguous United States only. Worldwide shipping is available at additional cost.
| Item | Size | Standard Shipping | 2-Day Shipping | Overnight Shipping |
|---|---|---|---|---|
| Prints | 18x12 | $8.75 | $18.50 | $24.75 |
| 36x24 | $8.75 | $18.50 | $24.75 | |
| 72x48 | $17.95 | $45.95 | $55.95 | |
| Prints with GLD 7 Satin Black Frame & 2"mat | 18x12 | $13.50 | $39.95 | $49.95 |
| 36x24 | $13.50 | $39.95 | $49.95 | |
| 71x47 | $23.95 | $56.25 | $77.50 | |
| Canvas Prints (1.5" Gallery Wrap) | 18x12 | $9.95 | $19.00 | $25.50 |
| 36x24 | $13.50 | $39.95 | $49.95 | |
| 72x48 | $23.95 | $56.25 | $77.50 | |
| Canvas Prints with CF5 Black Wood Frame | 18x12 | $9.95 | $19.00 | $25.50 |
| 36x24 | $13.50 | $39.95 | $49.95 | |
| 60x40 | $23.95 | $56.25 | $77.50 | |
| Metal Prints | 18x12 | $13.50 | $39.95 | $49.95 |
| 36x24 | $20.95 | $45.95 | $55.95 | |
| 71x47 | $66.35 | $185.25 | $255.50 | |
| Acylic Prints | 18x12 | $17.95 | $45.95 | $55.95 |
| 36x24 | $20.95 | $45.95 | $55.95 | |
| 71x47 | $66.35 | $185.25 | $255.50 |
These prices were valid as of January 9, 2020 and are subject to change. Your actual shipping price may vary based on factors such as total cart weight, framing options, print size and number of items in your cart. The proper price will be provided upon checkout.
What is your Policy on Returns/Exchanges/Refunds?
Here at LHR Images, I want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact me within 2 weeks of receiving your order and include your order number and a brief description of what’s going on. I will respond as soon as possible to see how I can help. Please note that there will be times when I'm "off-grid" for as much as 2 weeks at a time (I do need to continue taking photos). In that case, I'll contact you as soon as possible when I return and will honor the 2 week window based on when you made the attempt to contact me.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter !
You can also follow me on our social media pages as I am constantly posting about new work!
Also make sure you subscribe to my blog.
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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